Help

Check our frequent questions

FAQ

Or contact our customer service
Hours of operation: 8:00 am - 12:00 am EST

Environmental

Understanding the importance of sustainability, we are committed to our responsibility to reduce our environmental impact, ensuring our services do not harm the environment.

We strive to minimize our carbon footprint through energy efficiency and waste reduction, and we are proud to be a leader in responsible and sustainable finance, working daily to reduce our consumption and improve sustainability for the future.

 

 

Below you can find our latest Environmental updates: 


Eco-Friendly Future with Intermex: Partnership with Data Centers to Increase Sustainability

We partner with industry-leading data centers to ensure our services are as energy efficient as possible, helping us contribute to a sustainable environment and reduce the environmental impact of our operations.

 

Deploy Occupancy Sensors to Reduce Energy Usage

At our office, advanced sensors detect when people enter and leave the room automatically adjusting the lighting, temperature, and other energy systems accordingly.

By doing this, we ensure energy is only used when necessary, resulting in lower energy bills and a reduced environmental impact.

 

Consolidation of Multiple Department Spaces

To reduce our carbon footprint, we have relocated our warehouse and infrastructure (IT) space to our Miami headquarters and encouraged remote positions for employees to minimize our overall energy consumption and transportation-related emissions.

 

Replacement of Company's Thermostats to Provide Efficient HVAC Scheduling

New, energy-efficient thermostats have been integrated in our headquarters, allowing us to schedule heating, ventilation, and air conditioning (HVAC) units to run only when needed, maintaining optimal temperature levels while still ensuring our employees work in a comfortable environment.

 

LEED Gold Certified Office Relocation

In December 2023, Intermex will relocate to the Datran Center building office, which has been gold certified in the Leadership in Energy and Environmental Design (LEED) scale.

This move is part of our commitment to minimize our carbon footprint and adhere to eco-friendly measures, as our new office will be equipped with the latest technologies to provide us with necessary resources to offer the highest quality professional environment for our employees while maintaining our commitment to sustainability.

Please find below some relevant documents regarding Datran Center's report, star certificate and score on LEED scale.

Reducing Waste by Going Paperless

Our office is striving to become a paperless office, we are aiming for 90% of our files to be digital, replacing paper documents with electronic ones by December 2023.

We believe going paperless is an important step towards a more sustainable future, and this measure will help us save resources, reduce clutter, and improve efficiency.

We are currently exploring new technologies and document management systems to make the transition easier.

 

Eliminating Personal Printers to Reduce Energy Waste

Understanding our responsibility to reduce energy waste and promote environmentally friendly practices, we are eliminating personal printers in the workplace as part of our efforts to save energy and reduce paper waste.

Our IT team is working to develop a policy to implement this initiative before our move to the new Datran Center in December 2023.